Privacy Policy
Last updated: February 9, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, submit a contact form, or upload documents for processing. This may include your name, email address, company name, and the content of documents you upload.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our document processing services
- Process and extract data from your uploaded documents
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
3. Data Security
We implement industry-standard security measures to protect your data, including encryption at rest and in transit, tenant isolation, SAML SSO support, and role-based access control. Your documents and extracted data are never shared between tenants.
4. Data Retention
We retain your documents and processed data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.
5. Third-Party Services
We use third-party services for document processing (AWS Textract, OpenAI) and system of record integration (as configured by you). These services process your data solely for the purpose of providing our services and are bound by their own privacy policies.
6. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “last updated” date.
8. Contact Us
If you have any questions about this privacy policy, please contact us at hello@fluxity.ai.